This Privacy and Security Statement ("Privacy Statement") applies to information collected by Skindinavia.com, inc. and the Skindinavia Web site ("Skindinavia," "we," or "us"). Skindinavia is committed to protecting the privacy of its customers ("Customers," or "you"). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.
Information is collected from Customers by Skindinavia through the use of the Skindinavia Web site. This Privacy Statement applies only to information collected by Skindinavia. By visiting the Skindinavia Web site, you consent to the practices described in this Privacy Statement.
Skindinavia is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. When you visit a Web site displaying the TRUSTe trustmark, you can expect to be notified of the following: what personally identifiable information of yours is collected; what organization is collecting the information; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control; and how you can correct any inaccuracies in the information.
This Privacy Statement discloses the privacy practices for www.skindinavia.com. If you have questions or concerns regarding this statement, you should first contact Skindinavia by E-mail at firstname.lastname@example.org. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe http://truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
In order to provide you with products of interest to you and to continually improve your shopping experience on Skindinavia.com, we collect information about our Customers in a variety of ways. In some cases, Skindinavia asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using the Skindinavia Web site. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. Skindinavia is the sole owner of information collected on the Skindinavia Web site. The following is a summary of the kinds of information Skindinavia collects:
1. Active Collection.
Skindinavia collects certain information either voluntarily or as required in order to register with Skindinavia or use certain Skindinavia services or features. This type of information includes:
2. Passive Collection
Some information is collected automatically while you are using the Skindinavia Web site. It is important to note that Skindinavia must store this information in order to ensure its Customers receive optimal service while using Skindinavia services. This type of information includes:
a. Log Files: Log files information, such as IP addresses, browser type, domain names, number of page views, login frequency, page or section accesses. Log files are used to track member usage and engagement and to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server and to administer the Skindinavia Web site.
Skindinavia also uses Third Parties to provide services to you on behalf of Skindinavia, and in doing so they must set cookies on the site. For example, when you use the Live Chat customer service function on our site, The Third Party who allows us to bring this service to you sets a cookie so we can tell what pages of the site you have accessed in order to better respond to your question. If you reject this cookie, you cannot use Live Chat. Also, we use a Third Party to provide web analytic services which allows Skindinavia to track website usage statistics and checkout information. Such Third Party Cookies are used to:
For information on how to have your browser disable cookies or provide a warning before accepting a cookie, please refer to the cookie options in your browser's Options or Preferences menu.
c. Clear Gifs (Web Beacons/Web Bugs). We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are tied to Customers' personally identifiable information. We use clear gifs in our HTML-based e-mails to let us know which e-mails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Also, clear gifs, which may be set by a third party, are used on pages to track sales, which may result from our Internet advertising campaigns and banner advertisements appearing on other web sites. In order to track the effectiveness of our marketing campaigns, aggregate data pertaining to the dollar amount spent, items purchased, and campaign the customer responded to, is sent to third party servers for the purpose of tracking which sales resulted from specific advertising campaigns and to track conversion sales coming from banner advertisements. No individually identifiable data is sent to third party servers, only data that reflects that a sale occurred. If Customers would like to opt-out of these e-mails, they should see the Opt-out section.
Skindinavia endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, Skindinavia may use the information you provide in the following ways:
Skindinavia would like to communicate with its Customers when we have new products or services we feel are of special interest to you. Unless you opt-out of communications from Skindinavia, you will receive the following types of communications:
Information about our customers is an important part of our business. Skindinavia discloses information you provide to us as described below.
The following outlines different types of security procedures Skindinavia has in place to protect the loss, misuse or alteration of the information collected.
1. Identification and Authentication
Access to the data is assigned to specific individuals in order to maintain strict control over access. We do not grant general access to data within Skindinavia and, except as set forth in this Privacy Statement, access to data is not granted to parties outside Skindinavia. We also verify the identity of the persons accessing the data by using a login name and password. Passwords are required to be six characters and include a non-alphabetic character. In addition, login session times-out after a period of time to prevent unauthorized use.
2. Authorization and Access Control
Only authorized personnel have access to restricted data. Access to sensitive data such as customer financial information and individually identifiable health information is revoked in a timely manner for employees who change function or resign. Nondisclosure Agreements are in place with contractors and third parties having access to sensitive data.
3. Data Confidentiality
Skindinavia uses 128-bit encryption and a security firewall to protect the confidentiality of customer information.
4. Data Integrity and Retention
We implement full database backups by our certified Database Administrator to establish data consistency and integrity. We also grant Customers access to their information in order to verify that the data is still accurate and has not been modified or corrupted.
Data are stored on our secure server and backed up to tape. Such data are stored to the extent required by state, federal and local laws. Our Web servers are located in a secure and environmentally controlled room/location. Backups are automated and scheduled using industry-standard net backup software and backup tapes are continuously stored in a secure location off-site.
5. Data Management and Monitoring
All employees of Skindinavia are informed of the company's security policies. Skindinavia's new hires are briefed on security and privacy issues and the security policies are also covered in the employee manual. Skindinavia departments review security measures at regular department meetings.
Security and privacy threats, operational and technical vulnerabilities have been assessed and countermeasures have been taken to reduce these vulnerabilities. New threats are consistently evaluated and measures are taken to prevent them from occurring at Skindinavia. In addition, a security firewall screens access events and non-valid attempts are denied and logged. More stringent countermeasures are being implemented by Skindinavia's security administrator on a continuous basis.
Skindinavia may offer links to other Web sites. Please be aware that Skindinavia is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Customers to be aware of this when they leave Skindinavia.com and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Skindinavia.
From time to time, our site requests information from Customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (zip code) or your name and e-mail address. Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of the Skindinavia Web site.
Skindinavia.com does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use Skindinavia.com only with involvement of a parent or guardian.
Skindinavia gives Customers the ability to opt-out of receiving future communications from Skindinavia by replying to Unsubscribe in the subject line via e-mail at email@example.com. For example, Customers may wish to opt-out of having their information used for information directly related to Skindinavia's products and services.
To assure that the information collected is accurate and up-to-date, Skindinavia allows Customers to edit and update their information through the Skindinavia.com Web site. The Skindinavia Web site allows Customers to access and correct any inaccuracies in the information submitted online. Customers may also email Skindinavia or call Customer Services at 888.586.SKIN (7546) or 916.475.1464 during regular business hours (Monday through Friday, 8AM - 11PM EST, Saturday 9AM - 5PM EST) if they have questions or concerns about the accuracy of their information.
If you have any questions about this Privacy Statement, the practices or your dealings with the Skindinavia.com Web site, or wish to receive a printed version of this Privacy Statement, please contact us:
Alternative Logistics, Inc.
1 Chestnut Street, Suite 222
Nashua, NH 03060
Tel: (603) 882-3997
Fax: (603) 882-6621